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Customer Service

  • Shipping & Delivery

    Domestic orders are shipped via Federal Express Ground, unless otherwise specified. Expedited shipments are sent by Federal Express. Orders over $50 receive free ground shipping.

    Alaska and Hawaii - Free ground shipping does not apply to orders shipping to Alaska and Hawaii. Shipments to Alaska and Hawaii will be charged actual shipping charges. Shipping charges will be calculated at the time your order is packaged for shipment

    If you still have questions we are happy to help. Please email us at sales@professional-products.com.

    Shipments to Guam, Puerto Rico, Hawaii, Alaska and locations within the 48 contiguous United States where FedEx delivery is not available (for example, FedEx does not ship to P.O. Boxes) will be shipped via the United States Postal Service. Additional time should be allowed for shipments to US Territories and APO/FPO addresses. If you would like to pay for expedited shipping such as 3 Day Select, 2nd Day Air, or Next Day Air shipping, that option is available during checkout at the current standard rates.

    Items must be purchased online. Delivery times may vary. Orders are processed and delivered during the business week (Monday – Friday) only and do not guarantee delivery by a specific date or time. Offer valid only on items listed for sale on Professional-Products.com. Entire order must be shipped to a single address. Orders may be consolidated to one shipment. Offer only applies to orders to be shipped to a valid address in the 48 United States, excluding Alaska and Hawaii. Customer responsible for all shipping costs for returned merchandise. This free shipping promotion may be modified or terminated at any time without notice. Returns: Please note original shipping charges are Not Refundable. You are responsible for return shipping charges. Ship your package using a trackable, insured shipping method, as we cannot accept responsibility for lost packages. Please keep tracking details for your records. Returns must be shipped back and CAN NOT be dropped off at our offices. You will receive an email once your return has been processed. Please allow 4-5 business days from the time we receive your return for it to be processed.

  • Privacy, Responsibility & Security

    Privacy Policy

    Our complete privacy policy can be found here.

    Limits of Responsibility

    Professional Products accepts no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

    Indemnification

    You agree to indemnify, defend, and hold harmless Professional Products, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Professional Products' services.

    Errors on Our Site

    Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Professional Products reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

    Website Links

    As a courtesy to you, Professional-Products.com may offer links to other websites. Professional Products is not responsible for the contents of any web site pages created and maintained by companies organizations independent of Professional Products. Visiting any such third-party web site pages is at your own risk.

  • Return Policy, Defective or Damaged Merchandise

    Returns

    Returns are gladly accepted within 30 days of purchase. Full refunds will be giving with original receipt. Please return merchandise unused and in its original packaging. All sales are final on sale and discontinued items. No refund will be issued for return shipping costs unless the return is due to shipping error or incorrect merchandise on original order. This policy is applicable only for purchases directly from ProfessionalProducts.com and not any other reseller. All returns are subjected to a 15% restocking fee.

    Defective Merchandise

    All Professional Products items carry a limited one year Warranty. If you have a product purchased directly from Professional-Products.com within the last 12 months you feel is defective, please contact Customer Service at (323) 306-5067 for a Return Authorization Number (RMA). Return products will not be accepted or processed without a RMA. Products purchased via resellers must be returned through that reseller. - Complete Warranty Information Page

    Damaged Items

    If you receive an order with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call us immediately using the contact information included with the order.

    Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

    Satisfaction Guaranteed

    Professional Products guarantees that every item on our website will meet with your full satisfaction. If, for any reason, you are not fully satisfied, return the item in original condition, within 30 days of receipt and a full refund will be issued. See "Returns" below for return information/instructions.

  • Order Information

    Orders

    Professional Products offers several shipping options and most available items ship the same day if the order is received by 2PM Pacific Time / 5PM Eastern Time. You will be notified via e-mail if same day shipping is not available on orders received by the deadline.

    Back Orders and Out of Stock Items

    In instances where a product is out of stock, you will be notified by e-mail to determine whether to hold or cancel the back order.

    Foreign Orders

    We currently accept international orders from Canada only.

    Actual shipping charges are charged on all Canadian shipments. This means you are charged only the actual cost we incur to ship your order. Shipping charges will be calculated at the time your order is packaged for shipment. Canadian orders will be shipped via Federal Express. All Canadian orders require a phone number.

  • Payment, Pricing & Promotions

    Payment Methods

    We accept all major credit cards and Paypal. To charge your order to American Express, Visa, MasterCard or Discover, please provide account number, expiration date, CVV2, and billing address.

    Sorry, no open accounts, no billing, no C.O.D.s.

    Price and/or Description Changes

    All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

    When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

    Sales Tax

    Sales tax will be charged on all applicable orders.

  • Refunds, Credits and Balances Due

    As soon as we receive and process your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

  • Updating Account Information

    Coming Soon

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